QC, warehouse, returns and payments: what to do after ordering
The stage between paying and shipping decides whether you get what you wanted. Here are the answers about QC photos, rejecting items, storage time and payments.
Updated:
The stage between paying and shipping decides whether you get what you wanted. Here are the answers about QC photos, rejecting items, storage time and payments.
Updated:
QC are inspection photos the agent takes once your item reaches the warehouse you judge the quality on them before international shipping. On Kakobuy you will find them in the Warehouse tab next to each order, and historical QC from other buyers is in our free QC Finder.
You have the right to a return or exchange with the seller before the parcel leaves China use the Return / Exchange option in the agent's panel (Warehouse/Orders). A domestic return in China costs pennies compared to an international one, so always inspect the QC photos carefully.
Kakobuy accepts Visa/Mastercard, often also PayPal, Apple Pay / Google Pay and wallet top-up (balance). Methods differ in fees (usually 0-4%) check at checkout. The wallet is the most convenient for refunds, since money comes back instantly.
Kakobuy offers free storage for about 180 days (other agents usually 90-180 days) you can calmly collect items for one big parcel over several weeks. After the deadline items may be disposed of, so watch the dates in the agent panel.
Yes that is the agent's biggest advantage. All items land in your virtual warehouse, and when submitting the shipment you choose what to pack together. Consolidation means one shipping fee instead of several and that is where the biggest savings are.